Why Google Maps matters more than you think
If guests can't find your location, they won’t visit. And if they see outdated or incorrect information, it damages trust before they ever walk through the door. A clear, optimized Google Maps listing is critical for restaurants, cafés, and hotels — especially when you're taking over an existing business.
Step 1 – Claim or create your Google Business Profile
Start by visiting Google Business.
If the business is already listed, claim it. If not, you can easily create a new profile. Google will verify your ownership by sending a code to your business address. It’s fast, free, and essential.
If you’re taking over an existing location, common issues might include listings still under the previous owner, outdated info, no account access, or old negative reviews. You can request access or report incorrect information. If needed, Google’s support chat is helpful.
Step 2 – Update all the basics
Once verified, make sure everything is accurate:
- Business name, address, and phone number
- Website and booking/reservation links
- Opening hours, including holidays and seasonal changes
- Business category (e.g., “Wine Bar,” “Boutique Hotel,” “Family Restaurant”)
Also write a short but compelling description that includes relevant keywords and reflects your brand's tone and values.
Step 3 – Refresh your photos
Photos shape first impressions — and guests often rely on them when choosing where to go. Don’t leave that to outdated or guest-uploaded images. Add:
- High-quality, well-lit photos of your space, food, drinks, and team
- A strong cover photo and profile image
- Optionally, a 360° tour for increased visibility
New photos improve your listing’s ranking and make your place more appealing to visitors.
Step 4 – Manage reviews professionally
You can’t delete older reviews, but you can respond. Use this as an opportunity to show transparency and highlight the changes you’ve made.
Example:
“Thank you for your feedback. We recently took over and are excited to welcome guests under our new team and concept.”
Encourage recent guests to leave reviews — they’re one of the most effective tools for improving visibility and trust.
Step 5 – Keep the listing active
An active listing performs better in search results. Keep it fresh by:
- Posting regular updates about your menu, events, or specials
- Responding to reviews (positive and negative)
- Updating opening hours or seasonal details
- Uploading new photos regularly
This consistency shows Google — and your guests — that your business is current and reliable.
Don’t treat Maps as an afterthought
In the hospitality industry, your Google presence is your digital front door. A well-maintained listing drives traffic, builds trust, and helps you attract more guests — without spending a cent on advertising.