Privacy Policy

Last updated: October 21, 2026

1. Introduction

Hogahero LLC (“Hogahero,” “we,” “us,” or “our”) operates www.hogahero.com, an international online publishing and advertising platform dedicated to the hospitality industry.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when visitors browse our website, create accounts, publish listings, establish professional profiles, submit inquiries, or use our services.

We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

This Privacy Policy applies to visitors, registered users, property and business owners, authorized representatives, hospitality brokers, agencies, prospective buyers and lessees, and other individuals interacting with our platform.

It should be read together with our Terms and Conditions, Cookie Policy, User Content & Marketplace Policy, Listing Disclaimer, and other applicable platform policies.

2. Company Information and Data Controller

Hogahero LLC is responsible for the processing of personal information described in this Privacy Policy, except where another party acts as an independent data controller.

Hogahero LLC

5840 Red Bug Lake Road #1635
Winter Springs, FL 32708
United States

Email: contact@hogahero.com
Phone: +1 407 815 3093
Website: www.hogahero.com

Privacy-related questions and requests may be submitted using the contact information above.

3. Information We Collect

We collect personal information provided voluntarily by users and certain technical information generated when individuals access or interact with our website.

The categories of information collected depend on the services used and the features enabled.

3.1 Account Registration and User Profiles

When users create or manage an account, we may collect:

Username and email address
Password authentication information
First and last name
Public display name
Profile photograph
Company name and professional position
Business address and location
Mobile and office telephone numbers
WhatsApp and LINE contact information
Languages and professional specializations
Profile descriptions and business information
Website addresses and social media profile links
Account preferences and administrative information

Not all profile fields are mandatory. Users may choose which optional information they provide, subject to the requirements of the service they use.

Passwords are used for authentication and are not intended to be publicly displayed.

3.2 Hospitality Listings and Published Content

Users may submit listings relating to hotels, resorts, restaurants, bars, hospitality properties, and hospitality businesses offered for sale or lease.

Submitted information may include:

Property or business descriptions
Geographic location and address information
Asking prices and commercial details
Photographs and uploaded images
Video links and embedded media
Business and contact information
Information about owners or authorized representatives

Additional information voluntarily included in listing descriptions

Users are responsible for ensuring that submitted content is accurate to the best of their knowledge and that they have the necessary rights and permissions to publish it.

Information included in publicly accessible listings may be viewed by website visitors and indexed by search engines.

3.3 Professional Broker and Agency Profiles

Hogahero provides professional profile and directory features for hospitality brokers and agencies.

Depending on the profile fields available, we may collect and publish:

Professional name and business identity
Agency or company name
Professional title and specializations
Business address and operating locations
Business registration or professional affiliation information
Professional license information where provided or reasonably requested
Contact details, including email addresses and telephone numbers
Business websites and social media links
Profile photographs, logos, and company descriptions
Listings associated with the broker or agency

We may process additional information supplied to establish a credible professional identity, assess eligibility for a professional profile, address suspected misuse, or comply with applicable legal requirements.

Not all information submitted for administrative review or identity assessment will necessarily be published.

Professional profile information designated for public display may be accessible to website visitors and search engines.

Hogahero does not represent that every published broker or agency has undergone independent professional licensing verification.

3.4 Listing Inquiries, Broker Contact Forms, and Viewing Requests

Visitors may contact property owners, authorized representatives, brokers, or agencies through inquiry forms displayed on listing pages or professional profiles.

Depending on the form and features enabled, we may collect:

Name
Email address
Telephone number
Message content
Preferred viewing or communication method
Information identifying the listing or professional profile concerned
Other information voluntarily included in the inquiry

Inquiries may be transmitted to the relevant listing owner, broker, agency, or authorized representative.

Depending on the technical configuration, inquiry information may also be processed or stored within the Hogahero website or received by Hogahero for administrative forwarding.

Recipients may use the information to respond to inquiries and communicate directly with interested parties.

Where recipients independently determine the purposes and means of further processing, they may act as independent data controllers and are responsible for complying with applicable privacy laws.

Hogahero provides publishing and communication tools. We do not act as brokers, represent parties in transactions, or negotiate property or business sales.

3.5 General Contact Requests

When visitors contact Hogahero through a contact form or by email, we may collect their name, email address, message, and other information voluntarily provided.

This information is used to respond to inquiries, provide support, and manage relevant business communications.

3.6 Billing and Accounting Information

Certain platform services, including paid Confidential / Off-Market Listings, may require payment.

For invoicing and accounting purposes, we may process:

Customer or company name
Billing address
Email address
Invoice details
Services purchased
Amounts charged
Payment status
Relevant transaction and accounting records

Paid services are currently handled through manual invoicing rather than integrated online credit card processing.

4. Automatically Collected Information

When visitors access our website, certain technical information may be processed automatically, including:

IP address
Browser type and version
Device and operating system information
Date and time of access
Pages visited
Referring websites
Technical error information
Security and access logs

This information may be used to maintain website functionality, identify technical problems, protect against unauthorized access, investigate misuse, and improve website performance.

Some technical information may be processed by hosting, security, analytics, or other service providers involved in website operation.

5. Cookies and Consent Management

Hogahero uses cookies and similar technologies to support website functionality, maintain user sessions, remember preferences, and, where applicable, analyze website usage or enable external content.

We use the Complianz plugin to manage cookie consent preferences.

Depending on the technologies enabled, cookies may be categorized as functional, statistical, or marketing-related.

Strictly necessary cookies may be used without consent where permitted by applicable law.

Non-essential cookies and tracking technologies are subject to applicable consent requirements.

Where consent is required, visitors should be able to accept, reject, or manage the relevant cookie categories through the consent management interface.

Consent may be withdrawn or preferences changed through the available consent management controls.

Further information about individual cookies, their purposes, providers, and retention periods is available in our separate Cookie Policy and, where applicable, through the consent management interface.

6. Website Analytics

We may use website analytics tools, including Google Analytics where enabled, to understand visitor activity, measure website performance, and improve the usability and content of Hogahero.

Depending on the services and settings enabled, analytics information may include page views, browsing activity, device information, approximate geographic information, and technical identifiers.

Analytics providers may process information on our behalf or for purposes described in their own applicable privacy documentation.

Where required by applicable law, analytics technologies are used only after the visitor has provided the necessary consent.

Details of active analytics providers and their cookies are provided through our Cookie Policy and consent management system.

7. External Content, Images, Videos, Maps, and Fonts

7.1 User-Uploaded Images

Users may upload photographs, logos, and other images when creating listings or managing professional profiles.

Uploaded content may contain personal information, including recognizable individuals or information embedded in image metadata.

Users should avoid uploading unnecessary personal information and must have the appropriate rights and permissions to publish the content.

Photographs and other media published on public pages may be accessible to visitors and search engines.

7.2 Embedded Videos

Listings, professional profiles, and editorial pages may contain videos or embedded content from external platforms, including YouTube.

When external content is loaded, the provider may receive technical information such as the visitor’s IP address, browser information, or information about the page being accessed.

Where required by applicable law, consent is requested before external content is loaded.

External providers process information in accordance with their own privacy policies.

7.3 Maps and Location Information

Some listing pages may display interactive maps or location information using mapping technologies, including Leaflet and map data associated with OpenStreetMap, where configured.

Depending on the technical configuration, map tiles or other resources may be retrieved from external servers.

When external map resources are loaded, technical information such as the visitor’s IP address may be transmitted to the relevant service provider.

Map-related information is used to display the approximate or specified location of hospitality listings.

The mapping technology and applicable external providers may vary depending on the website’s active configuration.

7.4 Website Fonts

Hogahero uses locally hosted website fonts where supported by its technical configuration.

The OMGF plugin is used to facilitate local hosting of Google Fonts and reduce unnecessary requests to external font servers.

Depending on the website configuration, certain external resources may still be loaded from third-party providers.

8. Purposes and Legal Bases for Processing

We process personal information for the following purposes:

Operating and maintaining the website
Creating and managing user accounts
Publishing and administering hospitality listings
Creating and displaying professional broker and agency profiles
Processing listing inquiries and professional contact requests
Facilitating communication between interested parties
Providing customer support
Preparing invoices and maintaining accounting records
Meeting applicable legal and tax obligations
Maintaining website security and preventing misuse
Assessing suspected fraudulent or unauthorized activity
Improving website functionality and performance
Sending necessary service-related communications
Providing marketing communications where legally permitted

Where the European Union General Data Protection Regulation (GDPR) or comparable data protection legislation applies, processing is based on an appropriate legal basis.

These may include:

Contractual necessity: Processing required to create accounts, provide requested listing or professional profile services, administer paid services, or take steps requested before entering into a contract.

Legitimate interests: Processing necessary to maintain website security, prevent misuse, respond to appropriate business inquiries, administer platform operations, and protect legitimate business interests, provided these interests are not overridden by the rights and freedoms of individuals.

Legal obligations: Processing necessary to comply with applicable accounting, tax, regulatory, or other legal requirements.

Consent: Processing based on consent, including certain non-essential cookies, external content, or marketing communications where required.

The applicable legal basis depends on the particular processing activity and the circumstances in which information is collected.

Where processing relies on consent, individuals may withdraw their consent in accordance with applicable law. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

We do not sell personal information to data brokers.

9. Publicly Available Information

Information voluntarily included in public listings or public user, broker, or agency profiles may be accessible to website visitors, other registered users, and search engines.

This may include business descriptions, photographs, names, professional contact details, company information, and other information selected for publication.

Users should carefully consider which personal information they make publicly available.

Removing information from Hogahero does not necessarily remove copies previously indexed, cached, or independently stored by third parties.

Users should avoid including sensitive personal information in public listings, professional profiles, or other publicly accessible content unless its publication is lawful and necessary.

10. Confidential and Off-Market Listings

Hogahero may offer paid Confidential / Off-Market Listing services that allow certain business or property information to be presented with limited identifying details.

The level of information displayed publicly may differ from that of standard listings.

Personal information submitted in connection with confidential listings may be processed to administer the listing, manage relevant communications, and provide the requested service.

Where inquiries are received by Hogahero for administrative forwarding, the information may be transmitted to the relevant listing owner or authorized representative.

Confidential listing services do not guarantee complete anonymity, and identifying details may sometimes be inferred from the information made available.

Confidential listing services do not constitute brokerage, transaction representation, or negotiation services.

11. Sharing and Disclosure of Information

We share personal information where necessary for the operation of the platform, delivery of requested services, fulfillment of legal obligations, or other purposes permitted by applicable law.

11.1 Hosting and Technical Service Providers

Our website is hosted by Alfahosting.

Hosting and technical service providers may process information necessary to operate, maintain, secure, and support the website.

Depending on the services enabled, technical providers may include website software, security, backup, analytics, and other infrastructure service providers.

11.2 Listing Owners, Brokers, Agencies, and Representatives

When visitors submit inquiries about listings or professional profiles, their contact details and messages may be provided to the relevant listing owner, broker, agency, or authorized representative.

These recipients may independently determine how they process information received in connection with their business activities.

Recipients acting as independent data controllers are responsible for their own processing activities and applicable privacy obligations.

11.3 Accounting and Tax Compliance

We may share relevant billing, transaction, and business information with accountants, tax advisors, and competent tax authorities, including the U.S. Internal Revenue Service (IRS), where necessary to fulfill accounting, tax reporting, and other legal obligations.

11.4 External Service Providers

Where applicable, technical information may be processed by providers of analytics, embedded videos, mapping resources, website fonts, security tools, or other website functionality.

The information processed depends on the services enabled and the relevant technical configuration.

11.5 Legal Requirements

We may disclose information where necessary to comply with applicable law, respond to lawful requests from public authorities or court orders, or establish, exercise, or defend legal claims.

We do not sell user contact lists to third parties for their independent marketing activities.

12. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal obligations.

Retention depends on the type of information, the reason for processing, contractual requirements, and applicable legal retention periods.

12.1 User Accounts and Professional Profiles

Account and professional profile information is generally retained while an account remains active.

Information may be retained for a limited period afterward where necessary for account administration, security, legal compliance, or dispute resolution.

12.2 Listings

Listing information may be retained while a listing is active and for a limited period after expiration to support account administration, renewal, or legitimate business requirements.

Expired listings may be removed from public display while remaining temporarily accessible for administrative purposes.

Hogahero may delete expired or inactive listings in accordance with its platform policies and applicable legal requirements.

12.3 Contact Inquiries

Inquiry information is retained for the period reasonably necessary to respond, provide support, maintain relevant business records, or resolve disputes.

Information transmitted to independent listing owners, brokers, agencies, or representatives may be subject to their own retention practices and legal obligations.

12.4 Invoices and Accounting Records

Financial records are retained in accordance with applicable tax, accounting, and legal requirements.

12.5 Technical Information

Server logs, security-related information, and technical records are retained according to operational requirements and applicable legal obligations.

12.6 Deletion and Backups

When information is no longer required, we take appropriate steps to delete or anonymize it, subject to technical limitations and lawful retention requirements.

Information contained in backups may remain temporarily until the relevant backup is replaced or deleted in accordance with applicable backup procedures.

Individuals may contact us for further information about retention periods applicable to their personal information.

13. Account Deletion and Data Requests

Registered users may have access to account management features, including an option to request or initiate account deletion.

Users may also contact Hogahero to request deletion of their personal information.

Account deletion may not immediately remove information that must be retained for legal, accounting, security, or legitimate dispute-related purposes.

Deletion of a Hogahero account does not automatically remove personal information already transmitted to independent listing owners, brokers, agencies, or other third parties.

We assess deletion requests in accordance with applicable law and take reasonable steps to remove personal information that is no longer required.

14. International Data Processing and Transfers

Hogahero LLC is established in the United States and operates an international online platform.

Personal information may be accessed, processed, or transferred across national borders where necessary to provide our services, respond to inquiries, support website operations, or comply with legal obligations.

For example, listing inquiries may be transmitted to property owners, brokers, agencies, or authorized representatives located in countries other than the visitor’s country of residence.

Service providers may also process information in countries outside the country in which an individual resides.

Where international data transfer rules apply, we will use an appropriate legal transfer mechanism or safeguard as required by applicable law. Depending on the circumstances, this may include an adequacy decision, applicable contractual safeguards, or another legally permitted transfer mechanism.

Users may contact us for further information about relevant international data processing arrangements and applicable safeguards.

15. Your Privacy Rights

Depending on the laws applicable to your location and the processing of your information, you may have rights to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing activities
Object to processing in applicable circumstances
Request portability of eligible personal information
Withdraw consent where processing relies on consent
Opt out of certain marketing communications
Lodge a complaint with a competent data protection authority where applicable

Additional rights may apply under relevant national, state, or regional privacy legislation.

To exercise your rights, please contact contact@hogahero.com.

We may request reasonable information to verify identity before fulfilling a request.

We will respond in accordance with applicable legal requirements.

16. Data Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, account authentication, website maintenance, hosting security measures, security monitoring, backups, and appropriate administrative procedures.

However, no internet-based service or electronic storage system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

If users suspect unauthorized access to their accounts or misuse of their personal information, they should contact Hogahero promptly.

17. Third-Party Websites and Services

Hogahero may contain links to websites, social media platforms, business profiles, and services operated by third parties.

We do not control the privacy practices of these independent websites or services.

Visitors should review the relevant privacy policies before providing personal information to external providers.

18. Children’s Privacy and Minimum Age

Hogahero is a business-oriented platform intended for adults.

Users must be at least 18 years old to register for an account or use the platform’s listing services.

We do not knowingly solicit personal information from children.

If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to address the situation, including deletion where required.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements.

The revised policy will be published on this page with an updated revision date.

Where legally required, we will provide additional notice of material changes.

20. Contact Information

For questions about this Privacy Policy, personal information, or privacy-related requests, please contact: