Search

restaurant marketing

Guest using a smartphone to browse hospitality listings while standing outside a modern hotel lounge

When Great Hospitality Gets Lost in Platform Systems

The hospitality industry has never invested more heavily into atmosphere, branding and guest experience. Hotels redesign rooms, restaurants rebuild interiors, cafés develop carefully curated concepts and operators across the industry increasingly position themselves around identity, storytelling and experience-driven travel. At the same time, however, many hospitality businesses are beginning to look...